



FAQ
What Are the Steps to Place an Order?
- Select the product you like and click the “Add to Cart” button.
- Review the items in your cart on the cart page.
- Enter your delivery details, choose a payment method, and complete the process by clicking “Buy Now.”
- Once your order is completed, a confirmation will be sent to you via email and SMS.
How Long Does It Take to Receive My Order?
- Products that are in stock are usually handed over to the courier within 1–3 business days.
- Delivery time may vary between 1 to 4 business days depending on your city.
- Minor delays may occur during campaign periods or high-demand times.
How Can I Choose Products Suitable for My Skin Type?
- To choose the most suitable product for your skin type and needs, you can review product descriptions or get recommendations from our support team.
- In addition, the ingredients and usage information provided on each product page will help you make the right choice.
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Phone Support Line
You can reach our Call Centre Line Mon–Fri, 09:00 AM–4:00 PM CT (GMT-5).
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E-Mail Support Line
You can reach us 24/7 via our email address. We will respond within an average of 10 hours.

